Our work.
Real projects, told plainly: the problem, what we did, what came of it, and what made it hard.
Case study
From seven manual uploads to one click, with an undo button
A self-service tool that moves thousands of regulated records between two CRMs, with preview, validation, a full audit trail and one-click rollback.
Case study
Changing the engine without the passengers noticing
A new integration platform for a live partner API, cut over while customer data moved from a legacy CRM to Salesforce, and about 50 software vendors didn't have to rebuild a thing.
Case study
Delivery dates customers can actually rely on
Fixing the data flowing between customers and enterprise systems, and automating the manual work around it, made delivery-date information 75% more accurate.
Case study
3.5 million customer logins, one platform
Consolidating more than 3.5 million customer identities from three legacy environments into a single, modern authentication platform.
Case study
Moving a business-critical service onto Salesforce
Not just a data migration. Customers, money, processes and people all had to move while the service kept running.
Case study
AI that handles the admin, so people can make the call
An AI-assisted case-management solution that cut manual case-handling effort by around 45%, without taking the decision away from the professionals.
Case study
What we learned putting generative AI on the front line
Several production AI capabilities in a customer-service team in six months, and the lesson that shaped the AI programmes that followed.
Case study
From 15 shared inboxes to work that routes itself
Turning 15 manually monitored mailboxes into structured, automatically routed work inside the CRM.
Case study
The best customer contact is the one that never happens
Asking why customers get in touch, not how to answer them faster, cut inbound contact by 10%.
Case study
Changing how payments work, without stopping them
Modernising business-critical payment integrations while customers kept paying and Finance kept reconciling.